John Eyong
@johneyong
Customer-focused service professional skilled in customer support and operations.
NigeriaWhat I'm looking for
I am a customer-focused service professional with experience across hospitality and financial services, committed to delivering positive client experiences and operational excellence.
During my NYSC year at Mutual Benefits Assurance Plc I worked as an E-Channel Analyst, assisting customers via phone, email and social media, handling complaints, processing orders and collecting feedback to improve service delivery.
Previously I held front-line roles in hospitality — as a receptionist, waiter and housekeeper — where I managed front-desk operations, coordinated service, maintained standards and supported smooth daily operations.
I am driven, organized and adaptable, with strong interpersonal and communication skills, leadership aptitude and a readiness for further training to contribute to a fast-paced team.
Experience
Work history, roles, and key accomplishments
Customer Service Analyst
Mutual Benefits Assurance Plc
Jun 2024 - May 2025 (11 months)
Assisted customers across phone, email, and social media, resolved complaints, processed orders, and collected client feedback to improve service quality during NYSC tenure.
Receptionist
Amber Lounge
Jan 2023 - Jan 2024 (1 year)
Managed front desk operations, welcomed visitors, answered calls, scheduled appointments, and handled administrative tasks to maintain a professional reception area.
Waiter
Pride Garden Hotel
Jan 2022 - Jan 2023 (1 year)
Took orders, served food and beverages, handled payments, provided menu recommendations, and maintained dining area cleanliness to ensure positive guest experiences.
Housekeeper
Satellite Town Hotel
Jan 2021 - Jan 2022 (1 year)
Cleaned and prepared guest rooms, replenished supplies, ensured sanitation standards, reported maintenance issues, and supported a welcoming environment for guests.
Waiter
Oterus Hotel
Jan 2019 - Jan 2021 (2 years)
Welcomed guests, presented menus, took and processed orders, provided menu suggestions, and coordinated with kitchen staff to ensure timely service.
Education
Degrees, certifications, and relevant coursework
IRC Personal Safety and Security
Certificate, Personal Safety and Security
2025 - 2025
Completed IRC training on personal safety and security in 2025.
Project Management
Certification, Project Management
2025 - 2025
Undertook a project management certification in 2025.
Executive Diploma in Application of Artificial-Intelligence
Executive Diploma, Artificial Intelligence
2023 - 2023
Completed an executive diploma focused on practical applications of artificial intelligence in 2023.
University of Calabar
Bachelor of Arts, History and International Studies
2019 - 2023
Completed a Bachelor of Arts in History and International Studies in 2023.
Community Secondary School, Idomi
Senior School Certificate (SSCE), General Secondary Education
2011 - 2017
Completed Senior School Certification (SSCE) in 2017.
Ben's International Nursery & Primary School, Idomi
Primary School Leaving Certificate, Primary Education
2004 - 2009
Completed primary education at Ben's International Nursery & Primary School.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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