Anthonia mokpon

I’m a detail-oriented, customer-focused professional with over 5 years of experience across customer service, administrative support, and records management in education, cooperative, and technology environments. I’m known for handling customer inquiries confidently while keeping documentation accurate and up to date.

In my customer service support roles, I responded to students and customers through email, chat, WhatsApp, and phone—guiding people through program information, enrollment steps, and payment processes. I also maintained and improved student and client records, including interaction tracking and progress monitoring.

As an Administrative and Records Manager, I supported leadership by coordinating administrative functions aligned with business goals. I handled member data, transactions, and internal documentation, prepared reports, and collected customer feedback to drive continuous improvement.

I also bring program and tech-enabled support experience from ALX Virtual Assistant Programme and product-focused learning through TechCrush Product Management. With strong multitasking, problem-solving, and time management skills, I help teams deliver excellent customer experience while protecting data quality and operational efficiency.