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Enobong Ukpabio

@enobongukpabio

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Administrative assistant at Apogee Enterprise who improved client data accuracy by 30% using HubSpot CRM and Zendesk.

Nigeria

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At Apogee Enterprise, I provided administrative, research, and operational support, including coordinating research activities involving more than 60 clients. I maintained client records and used HubSpot CRM and Zendesk to support data accuracy, contributing to a reported 30% reduction in data errors.

At Sanvee International School, I supported front-desk operations and documented feedback from students and parents. I also recorded complaints and monitored follow-ups, supporting processes that contributed to a reported 45% improvement in response time.

Experience

Work history, roles, and key accomplishments

Researcher & Administrative Personnel

Apogee Enterprise

Jan 2024 - Jun 2026 (2 years 5 months)

Provided administrative, research, and operational support to improve workflow efficiency and client engagement. Coordinated research activities, maintained client records, and utilized HubSpot CRM and Zendesk to support data accuracy.

Excel Google Sheets HubSpot Zendesk Data Entry Data Cleaning Document Control Invoice Documentation Expense Tracking Petty Cash Reconciliation Report Preparation

Administrative Assistant

Oke Iragbiji Grammar School

Jun 2022 - May 2023 (11 months)

Supported daily school administration through document preparation, filing, correspondence, and records management. Maintained student records and assisted with bursary documentation for a student population exceeding 300.

Documentation Preparation Filing Correspondence Records Management Scheduling Report Preparation Inventory Monitoring Confidentiality

Administrative Personnel & Customer Service Support

Sanvee International School

Mar 2019 - Apr 2022 (3 years 1 month)

Supported front-desk operations, responded to parent inquiries, and facilitated communication between parents and school personnel. Maintained student databases and documented complaints, contributing to a reported 45% improvement in response time.

Customer Service Frontdesk Database Management Document Control Complaint Documentation Excel Google Workspace Correspondence Record Verification

Executive Assistant — Operations

Nigerian Youth Chamber of Commerce

Oct 2017 - Feb 2019 (1 year 4 months)

Provided administrative and operational support to the President and Director-General, coordinating meetings, appointments, schedules, and official communications. Maintained membership databases and assisted with planning trade fairs and business forums.

Executive Support Meeting Coordination Scheduling Correspondence Report Preparation Database Management Event Planning Stakeholder Liaison Document Organization

Education

Degrees, certifications, and relevant coursework

International College of Safety and Management Professionals

Professional Postgraduate Diploma, Project Management and Construction

Professional Postgraduate Diploma in Project Management and Construction Professional from the International College of Safety and Management Professionals, completed in April 2023.