AIAnastasia Ihionu
@anastasiaihionu
Detail-oriented records and customer service professional driving operational efficiency.
NigeriaWhat I'm looking for
I am a detail-oriented professional with over 5 years of experience in records management, Microsoft Office, and customer service, known for streamlining operations and improving accuracy. I have a proven track record of organizing paperwork, managing calendars, and leveraging technology to boost efficiency and reduce incidents.
I have delivered measurable results across roles—reducing incident reports, increasing customer satisfaction, and driving sales improvements—while providing excellent clerical and administrative support and fostering positive relationships with customers and colleagues.
Experience
Work history, roles, and key accomplishments
Chat Support Specialist
NMS
Jun 2022 - Nov 2025 (3 years 5 months)
Managed online conversations and content moderation, upholding community guidelines and reducing incident reports by 20% through proactive review and intervention.
Administrative Assistant
Lincoln University
Mar 2024 - Jan 2025 (10 months)
Managed electronic and physical records, prepared reports and presentations, and coordinated calendars and communications to improve office efficiency and confidentiality handling.
Customer Service Representative
New Age
Jul 2016 - Dec 2017 (1 year 5 months)
Delivered personalized customer service that increased satisfaction scores by 20% and supported merchandise suggestions that lifted sales by 15%, while reducing complaints by 30%.
Education
Degrees, certifications, and relevant coursework
UNUniversity of Nigeria, Nsukka
Bachelor of Science, Biochemistry
2017 - 2022
Completed a Bachelor of Science in Biochemistry with coursework in biochemical principles and laboratory techniques.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Social media
Job categories
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