Ante Ivančić

Managed guest check-in/check-out processes and provided comprehensive concierge services. Handled reservation management using Opera Cloud PMS, ensuring high hospitality standards.

Welcomed guests, ensuring smooth check-in/check-out and a professional first impression. Provided concierge-style assistance, including recommendations and reservations, to enhance guest experience. Handled daily reservation tasks using Opera PMS and resolved guest concerns in line with Marriott's service standards.

Managed front desk operations, including guest arrivals and departures. Provided information and assistance to guests, ensuring a positive experience.

Handled guest check-ins and check-outs, ensuring efficient and friendly service. Assisted guests with inquiries and provided information about hotel services and local attractions.

Managed reception duties, including welcoming guests and handling administrative tasks. Ensured guest satisfaction by addressing needs and providing excellent service.

Performed various production tasks, ensuring adherence to quality standards. Contributed to the efficient operation of the manufacturing process.

Assisted guests with check-in and check-out procedures. Provided information and support to ensure a pleasant stay for hotel guests.

Managed night check-ins and check-outs, ensuring a smooth process for late arrivals and early departures. Handled guest inquiries and provided support during night shifts.

Managed late check-ins and early check-outs, ensuring accurate payment processing. Generated daily financial reports and addressed guest inquiries during night shifts.

Performed administrative and field tasks, including HR management and procurement. Implemented GDPR guidelines and handled English-Croatian translations.

Provided night porter services, assisting guests with luggage and various requests. Ensured the security and comfort of hotel guests during night hours.

Engaged in sales activities for a tourist estate, promoting services and products to potential customers. Assisted with customer inquiries and ensured a positive sales experience.

Conducted evaluations of economic and social conditions for war refugees applying for house reconstruction. Documented findings and contributed to reporting efforts.

Supported the Department of Human Resources with various tasks. Contributed to HR processes and administrative functions.

Gained experience in marketing, logistics, sales, and tourism through various part-time roles. Developed diverse skills in different industry sectors.

Acquired additional part-time experience in facility management and tourism. Enhanced skills in operational oversight and guest services.

Completed a Master's Degree in Journalism, gaining comprehensive knowledge in media studies and communication. Developed strong research, writing, and analytical skills applicable to various professional fields.