Ante Ivančić

Managed guest check-in and check-out processes, provided comprehensive concierge services, and handled reservation management using Opera PMS. Addressed guest requests and complaints, ensuring high hospitality standards were consistently met.

Facilitated guest check-in and check-out, offered concierge support, and managed reservations using Opera PMS. Resolved guest inquiries and complaints, maintaining high standards of guest satisfaction.

Performed front desk operations including guest check-in and check-out. Provided information and assistance to guests, ensuring a smooth and welcoming experience.

Managed reception duties for a luxury hotel, assisting guests with various needs. Handled administrative tasks and ensured efficient front office operations.

Provided front desk services for a heritage hotel, including guest registration and inquiry resolution. Maintained a high level of service quality and guest satisfaction.

Performed various tasks on a production line, ensuring efficiency and adherence to quality standards. Contributed to the manufacturing process in a fast-paced environment.

Managed front desk operations for a TUI SUNEO hotel, assisting international guests. Handled check-ins, check-outs, and provided information on hotel services and local attractions.

Conducted evaluations of economic and social conditions for war refugees in Croatia. Assessed applications for house reconstruction, requiring detailed field research and reporting.

Acquired additional experience in facility management and tourism through various part-time engagements. Enhanced practical skills in operational oversight and guest services.

Handled night reception duties for a luxury wine hotel, including late arrivals and guest inquiries. Ensured smooth overnight operations and guest comfort.

Managed late check-ins and early check-outs, processed payments, and generated daily financial reports. Addressed guest inquiries and resolved issues during night shifts.

Performed diverse administrative and field tasks, including HR management and procurement. Responsible for government reporting, English-Croatian translation, and GDPR implementation.

Provided night porter services, assisting guests with luggage and various requests during overnight hours. Ensured security and smooth operations of the hotel lobby.

Engaged in direct sales activities within a tourist estate, promoting products and services to visitors. Achieved sales targets and provided excellent customer interaction.

Gained experience in marketing, logistics, sales, and tourism through various part-time positions. Developed foundational skills in diverse business areas during college.

Served as an expert associate within the Department of Human Resources, contributing to various HR functions. Assisted with policy implementation and administrative tasks.

Completed a Master's Degree program focusing on Journalism. Acquired advanced knowledge and skills in journalistic practices, media ethics, and communication strategies.