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Nina VilaćNV
Open to opportunities

Nina Vilać

@ninavila

Customer service representative at YOUMMDAY, resolving inquiries and handling orders, returns, and payments.

Croatia
Message

At YOUMMDAY, I respond to customer inquiries through phone, email, live chat, and social media. I handle complaints and product or service issues, and process orders, returns, exchanges, and payments.

As a data entry clerk at CAB TRANSFERS, I transferred and verified information from source documents, maintained records, and prepared data summaries. I also responded to client and supplier requests.

At ADRIATIC LUXURY HOTELS - HOTEL CROATIA, I served guests and processed payments as a waitress. I also onboarded and trained new employees in service standards, menu knowledge, and sanitation expectations.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

TD

Tourist and Catering School Dubrovnik

Hotel and Tourism Technician, Hotel and Tourism

2014 - 2018

Completed the Hotel and Tourism Technician program, gaining skills in front office operations, travel agency management, and customer service.

CA

Croatian Bartender Association

Bartender Course, Bartending

Completed a bartender course, acquiring skills in beverage preparation and service.

Tech stack

Software and tools used professionally

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