Nina User

Trained new hires on menu knowledge, customer service excellence, and proper table service. Ensured customer satisfaction by proactively addressing concerns and optimizing team efficiency by assigning roles based on operational needs.

Delivered exceptional customer support through multiple channels, including calls, chat, and emails, ensuring high levels of satisfaction and engagement. Increased engagement by effectively resolving inquiries and boosted repeat customer rate by delivering timely and personalized assistance.

Prepared and served beverages such as coffee, tea, and fountain drinks. Assisted the host or hostess by answering phones to take reservations and greeting, seating, and thanking guests.

Skillfully anticipated and addressed guests' service needs and requests, answering queries in a polite, respectful, and helpful manner. Accommodated special requirements, ensuring guest satisfaction and consistently receiving positive feedback.

Operated screening equipment to identify dangerous objects in baggage, cargo, and on passengers, thus preventing those objects from being transported onto aircraft. Conducted thorough searches to ensure compliance and safety protocols, streamlining passenger flow to secure areas.

Completed secondary education at Loreto College. Focused on a broad curriculum to prepare for further studies.

Completed a Diploma in Community Welfare, gaining foundational knowledge and practical skills in supporting community well-being. Studied various aspects of social welfare and community development.