Denis Piskor
@denispiskor
I resolve customer inquiries, complaints, and billing issues in German and English across remote service environments.
CroatiaWhat I'm looking for
At Alpenhotel Montafon, I handle incoming phone and written customer inquiries independently, resolving complaints and communicating solutions clearly in German and English.
I coordinate appointments, rescheduling, cancellations, and customer requests across Protel, GuestNet, Giggle, Booking.com, and Brandnamic. I also wrote and published SOPs used to onboard and train new hires.
Previously, as a Night Auditor with AmaWaterways, I resolved guest issues overnight without on-site management support and maintained accurate transaction, incident, and daily-report records. I'm building my Excel, Zendesk, HubSpot, data analysis, and AI-tool skills for a long-term remote customer service role.
Experience
Work history, roles, and key accomplishments
Customer care / support specialist
Alpenhotel Montafon
May 2021 - Present (5 years 4 months)
As a reception supervisor, i handle incoming phone and written customer inquiries independently, including complaint resolution and clear communication of solutions. Wrote and published Standard Operating Procedures (SOPs) as a printed manual used to onboard and train new hires.
Night Auditor
AmaWaterways
Nov 2017 - Mar 2020 (2 years 4 months)
Resolved guest issues independently overnight with no on-site management support, demonstrating strong resilience and self-reliance. Maintained accurate records of transactions, incidents, and daily reports across multiple ship systems.
Education
Degrees, certifications, and relevant coursework
Tourism and Hospitality School
High School Diploma, Tourism and Hospitality
Graduated from Tourism and Hospitality School in 2016.
Tech stack
Software and tools used professionally
Availability
Location
CroatiaAuthorized to work in
Salary expectations
Job categories
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