Sara Bogunović

Provided professional and timely customer support, ensuring high satisfaction rates. Resolved complex technical issues and maintained accurate customer interaction records. Trained and mentored new employees, monitoring performance and ensuring KPI achievement.

Worked as a freelancer, recruiting for Croatia, Belgium, and the Netherlands. Conducted candidate sourcing and initial interviews for various clients.

Managed store administration, reported malfunctions, and coordinated logistics (fuel, goods, and inventory orders). Collaborated with internal teams to improve operational efficiency and compliance.

Handled customer inquiries, provided technical support, and performed administrative tasks. Advanced to Junior Agent role by demonstrating strong communication and problem-solving skills.

Successfully owned and managed a café for seven years, overseeing daily operations, finances, and staff. Handled administrative responsibilities, including bookkeeping, inventory management, and supplier coordination.

Managed and supervised an international team aboard a cruise ship. Developed cultural awareness and adaptability while working in a dynamic environment.

Provided efficient, friendly, and high-quality service. Promoted to manager, training new employees and ensuring smooth business operations.

Managed large transactions and worked in the finance department, building trust with clients.

Started as a salesperson and was promoted to manager, supervising employees and business operations.

Completed vocational training in salesmanship at Trade school Rijeka in 2007.