Debelto Njembong

Responsible for onboarding and verifying user identities through video calls, ensuring compliance with security and GDPR regulations, and conducting thorough credential checks to combat fraud.

Managed B2B customer accounts using Salesforce CRM, resolved client complaints, analyzed customer feedback, and ensured timely delivery of products to enhance customer satisfaction.

Negotiated and closed business deals with B2B clients, collaborated with sales teams to create new sales pipelines, and maintained client relationships to ensure consistent sales flow.

Handled customer inquiries, processed orders, resolved technical issues, and provided proactive outreach to enhance customer satisfaction.

Prepared orders by processing requests, pulling materials, packing boxes, and placing orders in the delivery area to ensure efficient logistics operations.

Conducted due diligence on new clients, performed risk assessments, maintained client documentation, and monitored transactions to prevent fraud.

Assisted in kitchen operations, including food preparation, cleaning, and maintenance to support the culinary team.

Assisted in office tasks and maintained accurate records while collaborating with other volunteers on various projects.

Engaged in teaching English, working in orphanages, and developing the organization's website while supporting outreach efforts.

Managed office correspondence, scheduled appointments, maintained records, and prepared administrative reports for senior management.

Qualified and developed customer relationships, generated leads, and collaborated with the sales team to enhance sales strategies.

Completed a Diploma in Web Design and Development covering web development using HTML, CSS, PHP, designing using GIMP, and creating GIF Animation using Flash animation and Adobe Flash.

Achieved a Diploma in Computer Software, covering Microsoft Office, computer programming, installation of operating systems, and application software including MS Word, MS Excel, and desktop publishing.

Studied various modules including Marketing, Macro and Micro Economics, Analytical Accounting, Mathematics, Statistics, Financial Accounting, International Economics, Agricultural Economics, General Accounting, Human Resource Management, Control and Budget Management, Business Law, Business strategies, Law, Management science, Economy and Development, Econometric, and Information Technology.