Anoop Sasidharan
@anoopsasidharan
I lead IT service delivery, infrastructure operations, and client projects across global enterprise environments.
IndiaWhat I'm looking for
I've led service delivery for Wipro's Fruit of the Loom application management services project, using KPIs, SLAs, ticket analysis, dashboards, and real-time service monitoring to improve support operations.
Across Wipro, I've managed projects, resource allocation, hiring, asset disposition, vendor management, site operations, billing, invoicing, and process documentation. I've supported global clients in telecom, banking, finance, manufacturing, retail, and healthcare, with a record of 100% on-time, in-full project delivery.
I began in systems administration and customer support, building hands-on experience in application rollouts, SAP support, hardware maintenance, network administration, Windows Server, VMware, and IT asset management.
Experience
Work history, roles, and key accomplishments
Service Delivery management for Wipro – Fruit of the Loom application management services project. Dashboard generation, ticket analysis and reporting. Business monitoring and management insight using KPIs, SLAs, and other measures. Monitor and share real time service levels and schedule adherence TAT. Productivity/work process optimization through identifying training needs and gathering feedback
Asset management and disposition, vendor management, Site operations support.
Work orders, billing, and invoicing. Responsible for producing daily / weekly /monthly / quarterly / annual reports. Monitoring and evaluation basis the per-defined policies by risk
Developing documentations for each process. Provide individual coaching feedback sessions, and weekly one-on-ones that focus on improving
End to end transitions, client management, IT Infra setup coordination & compliance validation, etc.
Monitor real time service levels and schedule adherence.
Projects comprise of voice, non-voice and IT.
Handled projects/Process in Telecom, Banking, Retail, Enterprise and IT deployment Record of accomplishment of 100% on time in full delivery of projects.
The ability to initiate, build and sus
Application Installation, maintenance and end point rollouts, Hardware Maintenance, SAP Support.
Structured Cabling, Handling the remote management portal management for the helpdesk activities.
Co-ordinating with the rollout-monitoring center of the south region on the follow-up and resolution of the onsite escalated issues. Remotely handled the customer systems to resolve the various issues
Application Installation, maintenance and rollouts, Hardware Maintenance, SAP Support.
Structured Cabling, Handling the remote management portal management for the helpdesk activities.
Co-ordinating with the rollout-monitoring center of the south region on the follow-up and resolution of the onsite escalated issues.
Remotely handled the customer systems to resolve the various issues.
Application Installation, maintenance and rollouts, hardware maintenance, Structured Cabling, installation, assembling, hardware peripherals, servicing and troubleshooting all printers.
Software updates and antivirus installing and updating in clients.
Configuring LAN/ WAN. Configuring email clients.
Maintaining Application server and giving access privileges to the users. Daily backup on tape dri
Education
Degrees, certifications, and relevant coursework
Mahatma Gandhi University, Kerala
B Com, IT
SBOA Public School
Business/Commerce, General
1995 - 2001
Mahatma Gandhi University, Kerala
Bachelor of Commerce, IT
2001 -
Pursued a Bachelor of Commerce with a focus on information technology.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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