Viral Meishery

I’m a dynamic, results-driven IT Service Delivery & Operations leader with 17+ years of experience delivering end-to-end IT Service Management (ITSM) and infrastructure operations across Telecom, Banking, and Insurance. I’m known for maintaining 100% system uptime and strong SLA compliance while driving disciplined incident resolution, change governance, proactive risk management, and regulatory audit readiness.

In my current and recent roles, I’ve directed high-impact major incident resolution for core services, coordinating with Network Operations, IT Support, Field Engineers, and external vendors to remove complex roadblocks quickly. I lead Post-Incident Review (PIR) and enforce Root Cause Analysis (RCA) to reduce recurring incidents, while managing strict change order workflows and CAB coordination for critical telecom and production changes.

I also bring hands-on operational leadership—mentoring multi-regional L1/L2 teams for 24x7 coverage, improving CSAT through continuous improvement, and producing executive-ready MIS performance reporting. From migration and automation of Web/Application/API monitoring services to leading security domain audits (vulnerability assessment, antivirus compliance, and patch management), I align technical execution with business outcomes and customer trust.