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Manjunatha M

@manjunatham

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IT Infrastructure Project Manager at Microland Limited who led EMEA cloud transitions and transformation delivery.

India

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At Microland Limited, I led infrastructure and cloud consulting delivery across EMEA, guiding transition and transformation initiatives through scope, milestones, dependencies, and go-live readiness.

I established governance and escalation paths for senior stakeholders, while managing ITIL-aligned service operations and protecting SLA and CSAT commitments. I also planned team capacity and schedules, managed vendor risk, and oversaw commercial and financial reporting.

At Hexaware Technologies Limited, I managed service delivery and P&L for teams of 25+ FTE across multi-cloud and hybrid cloud environments. I governed ITSM processes, coordinated customers, technical teams, and vendors, and used financial controls to support revenue growth and margin improvement.

Across my roles, I’ve worked on service transitions, continuous improvement, and operational control. My delivery achievements include reducing incident volumes by 40%, delivering 100% antivirus compliance and 99% patch compliance across data centers, and receiving client recognition for 100% SLA achievement.

Experience

Work history, roles, and key accomplishments

Service Delivery Manager

Microland Limited

Oct 2023 - Jun 2026 (2 years 8 months)

Led end-to-end delivery of Infrastructure and Cloud Consulting engagements across EMEA, governing ITIL-aligned Incident, Problem and Change Management. Directed project and program delivery for transition and transformation initiatives, controlling scope, milestones, dependencies and go-live readiness.

ITIL Incident Management Problem Management Change Management Project Management Program Management Vendor Management Stakeholder Management AI Ops Cost Optimization SLA Management CSAT Resource Planning Financial Management

Technical Specialist, Infra Delivery

Hexaware Technologies Limited

Jun 2021 - Oct 2023 (2 years 4 months)

Managed service delivery and P&L for teams of 25+ FTE across multi-cloud and hybrid cloud environments, driving revenue growth and margin improvement through financial governance. Governed ITSM processes and maintained SLA, KPI and service-reporting transparency.

ITIL Incident Management Problem Management Change Management Vulnerability Management SLA Management KPI Management Financial Management P&L Multi Cloud Hybrid cloud Project Management Vendor Management Continuous Improvement

Lead, IT Operations

I-Source Info System Private Limited

Apr 2021 - Jun 2021 (2 months)

Led team operations and ITSM process compliance across incident, escalation and VIP support. Maintained SLA adherence, change request, RCA and Knowledge Base documentation.

ITSM Incident Management Escalation Management SLA Management Change Management Root Cause Analysis Knowledge Base

Technical Operations Manager

Wipro Limited

Jan 2016 - Apr 2021 (5 years 3 months)

Led technical teams with accountability for operational control and technical decision-making. Managed projects, developed project plans, and delivered MIS reporting in coordination with PMO and cross-functional teams.

ITIL Incident Management Problem Management Change Management SLA Management Project Management MIS Reporting Root Cause Analysis Documentation Training

Data Center Site In-Charge

Apex Services

Aug 2011 - Jan 2016 (4 years 5 months)

Managed data center site operations, maintaining infrastructure uptime and operational compliance. Coordinated daily site activities, vendors and support teams to maintain availability and meet service commitments.

Data Center Operations Infrastructure Management Vendor Management Compliance Uptime Management