Arpan Chatterjee

I've supported enterprise end-user computing environments for Dell International IT, HCL Technologies, Wipro, and Equus ICT India, covering desktops, laptops, mobile devices, networking equipment, AV systems, and IT assets.

In my current Service Delivery Engineer 2 role, I manage IT asset inventory, assessments, disposal, replacement, location tracking, reporting, ticket assignment, and junior team coordination. I also support infrastructure operations and share asset reports with stakeholders and internal teams.

At Wipro, I supported Honeywell users onsite and remotely, resolving first- and second-level incidents through ServiceNow while managing O365, Adobe, Cisco VPN, MFA, SAP access, CAD licensing, Dell hardware, printers, and mobile-device access. I also trained new engineers, handled escalations, prepared RCAs, coordinated vendors, and managed IT inventory for more than 300 users across the eastern zone.

I've built my career around practical troubleshooting, client handling, vendor management, SLA-focused ticketing, and reliable IT service delivery. My AWS Solutions Architect and ITIL 4 Foundation certifications complement hands-on experience in asset management, infrastructure support, and project coordination.