Mabel Ngeso

Oversaw daily scheduling, calendar updates, and email correspondence for up to 5 clients, ensuring timely responses and zero scheduling conflicts. Coordinated smooth onboarding processes for new clients by preparing welcome kits, setting up project folders, and outlining workflows.

Oversaw end-to-end online order processing, including tracking deliveries and managing confirmations, ensuring timely fulfillment and accurate documentation. Handled client inquiries and follow-ups via WhatsApp, email, and phone calls, maintaining a 95% resolution rate within 24 hours.

Provided high-level virtual support to senior executives, including managing complex calendars, scheduling meetings, and sending reminders. Handled daily email correspondence, screened incoming messages, drafted responses, and flagged priority communications.

Assisted with end-to-end recruitment logistics including posting job ads, shortlisting candidates, and scheduling virtual interviews. Maintained accurate and confidential employee records in digital format, ensuring compliance with internal HR protocols.

Studied Human Resource Management at Jomo Kenyatta University of Agriculture & Technology. Gained foundational knowledge in business and human resources principles.

Completed a Diploma in Business Administration, focusing on core business principles and administrative practices. Developed skills essential for effective organizational support.