JBJapheth Bichanga
@japhethbichanga
Experienced Executive Virtual Assistant optimizing operations with meticulous administrative support.
KenyaWhat I'm looking for
I am an Executive Virtual Assistant with three years of hands-on experience supporting clients across multiple time zones and industries. I specialize in administrative support, data entry and management, client communication, calendar and email management, and social media support, using tools like Google Workspace, Microsoft Office, Slack, Zoom, CRMs, and helpdesk platforms.
I deliver discreet, detail-oriented, and timely assistance—compiling reports and spreadsheets, coordinating meetings, managing customer inquiries in Zendesk/Freshdesk/HubSpot, and providing project and document control support. I am proactive, highly organized, and committed to helping businesses save time, reduce stress, and scale operations efficiently.
Experience
Work history, roles, and key accomplishments
Secretary / Personal Assistant
Private Client
Nov 2024 - Aug 2025 (9 months)
Managed calendars, scheduled appointments, drafted professional communications, tracked to-do lists, and acted as primary contact between clients and stakeholders.
Executive Virtual Assistant
Self Employed
Sep 2022 - Aug 2025 (2 years 11 months)
Provided virtual administrative support to global clients for three years, managing email and calendars, data entry, web research, and social media tasks to improve client organization and productivity.
VSCustomer Support Specialist
Vently Solutions
Feb 2024 - Oct 2024 (8 months)
Managed customer inquiries and tracked requests via CRM/helpdesk tools, resolving issues promptly and maintaining organized records to improve customer experience.
Administrative Assistant
Masinde Muliro University
Jan 2019 - Jun 2022 (3 years 5 months)
Supported operations, document control, and reporting tasks including compiling administrative reports and spreadsheets to streamline project support and tracking.
Education
Degrees, certifications, and relevant coursework
MTMasinde Muliro University of Science and Technology
Bachelor of Commerce, Commerce
Bachelor of Commerce studies completed at Masinde Muliro University of Science and Technology.
RURongo University
Diploma in Business Administration, Business Administration
2019 - 2022
Diploma in Business Administration completed between 2019 and 2022.
Availability
Location
KenyaAuthorized to work in
Job categories
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