ANNETY ACHIENG

I am a motivated sales and customer service representative committed to delivering exceptional customer experiences and supporting company goals. I bring a proactive attitude, strong communication skills, and a high level of professionalism.

In previous roles I handled high call volumes, maintaining an average of 50–60 inbound calls per day while resolving 85% of customer issues on first contact. I consistently exceeded monthly performance targets by 15–20% and was recognized as a Top Performer for sales contributions over three consecutive months.

I leverage product knowledge to upsell and cross-sell, increasing average order value by 15%, and I use customer feedback to drive process improvements that raised satisfaction scores by 10%. I also assisted in training new hires and supported team collaboration.

I hold a Bachelor of Arts in Education and a diploma in computer packages, and I am adaptable, quick to learn, and focused on building strong customer relationships while contributing measurable results.