Dennis Waweru
@denniswaweru
Dependable customer service professional skilled in communication and problem-solving.
KenyaWhat I'm looking for
I am a punctual, honest and motivated customer service professional with experience in high-volume call centers and front-line sales roles. I hold a Bachelor's degree in Political Science and Public Administration and diplomas in Business Management and Cabin Crew, and I bring strong interpersonal and computer skills to every role.
In recent roles I assisted couriers and customers across chat, ticket and phone channels, handled order placement, replacements and payments, and consistently applied empathy and performance guidance to improve outcomes. I am flexible, reliable and adept at multitasking while maintaining excellent written and verbal communication.
I am eager to apply my problem-solving, people-management and customer-facing experience in a role that values teamwork, continuous learning and strong service delivery.
Experience
Work history, roles, and key accomplishments
Customer Service Agent
Call Center International Kenya
Jan 2024 - Oct 2024 (9 months)
Assisted couriers and customers via chat, tickets and calls for Grubhub operations, resolving pickup and delivery issues and ensuring empathetic service; handled order placement and refunds to improve customer satisfaction.
Customer Service Agent
Call Center International Kenya
Oct 2023 - Jan 2024 (3 months)
Provided chat-based customer support for Snapfish, processed replacement orders for damaged items with proof, placed orders on behalf of customers and summarized spending to assist account reconciliation.
Sales Agent
Directline Assurance
Jan 2012 - Dec 2019 (7 years 11 months)
Engaged customers to identify prospects and leads, delivered product knowledge, processed payments and maintained client communications to support sales and retention goals.
Education
Degrees, certifications, and relevant coursework
MUMoi University
Bachelor of Arts, Political Science and Public Administration
2019 - 2023
Completed a Bachelor of Arts degree focusing on Political Science and Public Administration from 2019 to 2023.
Skylink Flight Services
Diploma, Cabin Crew
2014 - 2015
Completed a Diploma in Cabin Crew from 2014 to 2015.
KMKenya Institute of Management
Diploma, Business Management
2011 - 2013
Completed a Diploma in Business Management between 2011 and 2013.
Gaichanjiru High School
Kenya Certificate of Secondary Education, Secondary Education
2004 - 2008
Activities and societies: Dormitory prefect; Scouts leader quarter general master
Attended secondary school and obtained the Kenya Certificate of Secondary Education in 2008.
Ruaraka Academy School
Kenya Certificate of Primary Education, Primary Education
1992 - 2003
Completed primary education and obtained the Kenya Certificate of Primary Education in 2003.
S.T. Benedicts
Certificate, Information Technology
Completed a Certificate in Information Technology (Stage I).
Rocky Driving School
Driving License, Driver Training
Obtained a driving license through Rocky Driving School.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
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