ELIZABETH AMOLO

I am a customer service professional with over two years of hands-on experience delivering high-quality support across phone, email, and chat channels. I consistently met performance targets and maintained a 95% customer satisfaction rate while working in fast-paced environments.

I have experience handling billing and account inquiries, resolving issues, and providing clear product information, and I contributed to onboarding and training new team members on best practices. At GO TO, I managed a high-volume queue and collaborated with product teams to escalate recurring issues.

I led the implementation of a customer feedback system that improved product satisfaction by 20%, and I am proficient with CRM tools including Shopify and Zendesk. My strengths include active listening, conflict resolution, empathy, multitasking, and time management.

I hold a Bachelor of Arts in Communication from the University of Nairobi and am committed to continuous improvement and delivering exceptional service that contributes to company success.