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@alliahdellamendoza
Bilingual customer service representative with high customer satisfaction rate.
I am a dedicated bilingual customer service representative with over two years of experience in e-commerce sales and management. My journey has equipped me with exceptional active listening skills and a profound ability to resolve customer issues effectively. I pride myself on maintaining a high customer satisfaction rate, ensuring that every interaction is positive and productive.
Currently, I am working as a Content Moderator, where I review and assess user-generated content for compliance with community guidelines. This role has honed my adaptability and attention to detail, allowing me to analyze content trends and provide valuable insights for strategic decision-making. I am committed to continuous learning and growth in my career.
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Work history, roles, and key accomplishments
N/A
May 2023 - Apr 2025 (1 year 11 months)
Responsible for reviewing and assessing user-generated content for compliance with community guidelines. Adaptable to changes in platform policies and skilled in analyzing content trends.
N/A
Dec 2020 - May 2023 (2 years 5 months)
Bilingual customer service representative with a high customer satisfaction rate. Skilled in resolving customer issues and conveying product-related information effectively.
Degrees, certifications, and relevant coursework
Bachelor of Business Administration, Finance and Management
2020 - 2022
Studied Finance and Management as part of the Bachelor of Business Administration program, focusing on financial principles and business management strategies.
Software and tools used professionally
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