At Grainger, I manage the Lower Colorado River Authority account portfolio and align customer operational needs with product and service solutions. I delivered $4.49M in net sales against a $3.81M annual goal, reaching 118.1% attainment.
I also lead multi-site KeepStock deployments, coordinating implementation, stakeholder training, and adoption. Aligning procurement workflows with customer needs increased contract utilization 15% year over year.
At T-Mobile, I led the consolidation of departmental training processes into a unified learning management system supporting access to learning resources for 200,000+ employees. I also co-authored and implemented training and facilitation for 75,000+ employees during the Sprint/T-Mobile merger and remote-work transition.
Earlier at T-Mobile, I facilitated national training sessions for frontline new hires and newly promoted managers, with average completion of 92% and retention of 88%. I’m a Project Management Professional (PMP) and hold a Google UX Design Professional Certificate.
