Ankit Verma

Managing end-to-end Store OS implementations for enterprise retail clients across APAC and Middle East, overseeing deployment of POS/mPOS, Endless Aisle, Clienteling, Fynd & Go, and Self-Checkout Kiosk modules. Driving client satisfaction through structured project governance, ERP/LOCAD integration, UAT, training, and go-live hyper-care.

Managing enterprise retail accounts across APAC and the Middle East, owning client relationships end-to-end including commercial discussions, cross-functional delivery, and long-term account growth.

Worked as Business Development Manager at Iron Mountain.

• Spearheaded the strategic leadership and development of the customer success function for the EMEA and West Africa region at LocoNav, managing a team of three Success Managers.
• Achieved a notable increase in overall business revenue by proactively engaging potential and existing clients, effectively showcasing products and services.
• Demonstrated repeated success in optimizing staff performan

• Achieved a remarkable 120% increase in customer retention over 1.5 years, ensuring a high-quality customer experience.
• Led the life cycle management of Authorized Service Partners (ASP), covering onboarding, training, and compliance.
• Developed Standard Operating Procedures (SOPs) and Key Performance Indicators (KPIs) for seamless service operations, consistently meeting service targets and o

• Drove strategic initiatives and business targets, creating new opportunities for technology-driven adaptive learning.
• Managed over 30 accounts ranging from tier 3 to 1, achieving an annual renewal target of $1 million.
• Established strong customer relationships, facilitating retention, loyalty, and successful up-sell campaigns.
• Responded promptly to customer inquiries, employing various com

Making Outbound calls and achieving targets on monthly basis, Qualifying Leads, Attending all client facing training's and certification as per the company standard and assuring best call quality after sales experience. Completing the product dispatching process for customers and tracking it until it is installed

Making Outbound calls and achieving sales targets on monthly basis, Attending training and certification as per the company and client standard, Following the protocol for all sales calls to maintain the quality sales and best customer experience

Pursued an MBA in Leadership and Strategy from NMIMS Mumbai.