At Inditex, I managed the full lifecycle of new and existing enterprise accounts, from lead conversion and solution scoping to renewals and retention. I managed a $60M enterprise portfolio and achieved 100% of sales targets in FY2024 and FY2025.
At H&M, I managed strategic customer relationships and renewal discussions, using account health dashboards and targeted plans to address churn risk. I increased customer retention by 22% through proactive account management and stakeholder engagement.
At Shoppers Stop, I supported product adoption through customer engagement, demonstrations and education, contributing to a 30% improvement in adoption. Earlier, as Sales Manager at Coffee Day Global, I managed day-to-day sales and operations and worked on sales growth and business expansion.
