Open to opportunities

Ankit Sourabh Lakra

@ankitsourabhlakra

Message

I build AI-powered customer and revenue operations systems that improve retention and growth.

India

Message

What I'm looking for

I'm seeking Customer Operations, Revenue Operations, or Strategy & Operations roles where problems are complex and I can build durable, AI-powered systems that improve customer outcomes, retention, and growth.

At LEAD Group, I rebuilt customer operations around program implementation, using predictive risk models, AI intervention tools, and onboarding systems to improve GRR from 67% to 92%+ and achieve 105% NRR for the first time in company history. I led retention strategy across 3,500+ school accounts, a Rs 255 Cr portfolio, and a 200+ member field team.

Previously at BYJU'S, I built demand-generation operations for JEE/NEET LIVE from zero, creating high-intent funnels that delivered Rs 235 Cr in first-year revenue and 55,000 enrolments. I also build practical AI tools independently—from school risk scoring and lead nurture automation to RAG onboarding assistants and customer engagement reports—starting with real operational problems and designing systems that last.

Experience

Work history, roles, and key accomplishments

General Manager — Strategy & Operations

LEAD Group

May 2022 - Jan 2026 (3 years 8 months)

Led customer operations and retention strategy at national scale, managing 3,500+ school accounts and a Rs 255 Cr retention portfolio. Drove GRR from 67% to 92%+ and NRR to 105%, a first in company history.

predictive modeling AI Tools A B Testing Process Automation Customer Operations Retention Strategy GRR NRR Optimization

Senior Manager — Business Strategy

Think & Learn Pvt Ltd (BYJU'S)

Mar 2020 - Apr 2022 (2 years 1 month)

Built demand generation operations for BYJU'S Classes from zero, including funnel architecture, automation stack, and program operations. Achieved Rs 235 Cr Year 1 revenue and 55,000 enrolments.

Zapier Calendly Google Meet Funnel Architecture Lead Nurture Program Operations SEO Automation

Manager — Business Development

Resonance Eduventures Limited

May 2017 - Feb 2020 (2 years 9 months)

Worked in CEO's team on digital transformation and operational efficiency across a 46-centre JEE/NEET coaching network. Reduced student attrition from 45% to 4.5% through a three-pillar intervention.

API Integration Process Automation Customer Relationship Management Data Analysis Team Management

Strategy Intern

IndiGo (InterGlobe Aviation)

Jan 2016 - Dec 2016 (11 months)

Designed a prepaid booking instrument targeting 3 lakh frequent business travellers, projecting Rs 1 Cr incremental profit as a solo project.

Market Research Financial Analysis Product Strategy

Engineer, Level 2 Operations

Ericsson India

Jan 2012 - Dec 2014 (2 years 11 months)

Managed OSS-RC and ENIQ network management systems across multiple telecom accounts, achieving 100% SLA compliance. Built troubleshooting guides and conducted knowledge-sharing sessions.

Network Management OSS ENIQ Troubleshooting SLA Management Knowledge Sharing

Education

Degrees, certifications, and relevant coursework

Indian Institute of Management, Ahmedabad

Post Graduate Diploma in Management, General Management

2015 - 2017

Activities and societies: Elected Cultural & Affairs Secretary; Member, Students' Affairs Council (SAC).

Pursued a Post Graduate Diploma in Management with a focus on General Management. Elected Cultural & Affairs Secretary and served as a member of the Students' Affairs Council.

Birla Institute of Technology, Mesra

Bachelor of Engineering, Electronics & Communication Engineering

2008 - 2012

Activities and societies: Central Government Scholarship - Top 5 ST rank in All India AIEEE.

Earned a Bachelor of Engineering in Electronics & Communication Engineering. Received a Central Government Scholarship for being among the top 5 ST rank in All India AIEEE.