Open to opportunities

Dipika Shah

@dipikashah

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Client Success Manager with 13 years of experience

India

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What I'm looking for

Looking for a challenging role that leverages my customer success expertise to drive business growth and revenue retention.

As a seasoned Client Success Manager, I have a proven track record of driving high engagement and revenue retention in B2B SaaS companies. With a strong background in customer onboarding, advocacy, and retention, I excel at building strong, long-term relationships with clients and delivering exceptional customer experiences.

Throughout my career, I have developed and executed retention marketing strategies, conducted A/B testing to analyze conversion rates, and collaborated with cross-functional teams to refine product strategies. I am adept at building strong customer relationships, ensuring high satisfaction, and driving revenue retention.

I am a results-driven professional with a passion for delivering top-notch customer service, resolving queries, and enhancing overall customer experience. With a strong technical acumen and proficiency in cloud technology, I am well-equipped to support clients and drive business growth.

Experience

Work history, roles, and key accomplishments

SR. CUSTOMER SUCCESS MANAGER

GoKwik Pvt. Ltd

Mar 2022 - Mar 2023 (1 year)

Onboarded clients, delivering a seamless experience and driving high engagement. Developed and executed retention marketing strategies to maximize account revenue.

Customer Onboarding Retention Customer Advocacy Technical Acumen Relationship Building Cross Functional Collaboration Revenue Management

SR. CUSTOMER SUCCESS MANAGER

Birdeye

Nov 2021 - Oct 2022 (11 months)

Managed end-to-end customer success processes, including onboarding, product adoption, and account growth. Enhanced customer satisfaction through proactive communication.

Customer Onboarding Pro Product Adoption Growth Customer Satisfaction Technical Acumen Relationship Building Cross Functional Collaboration

PROGRAM MANAGER

Great Learning

Dec 2020 - Nov 2021 (11 months)

Managed customer onboarding, ensuring a smooth and effective learning experience for participants. Collaborated with cross-functional teams to enhance product offerings.

Customer Onboarding Cross Functional Collaboration Customer Satisfaction Technical Acumen Relationship Building

CLIENT SUCCESS CONSULTANT

Cvent

Jul 2017 - Nov 2019 (2 years 4 months)

Conducted personalized training sessions and provided ongoing support to ensure successful product adoption. Analyzed client data to identify opportunities for up-sell and additional services.

Customer Onboarding Pro Product Adoption Technical Acumen Relationship Building Cross Functional Collaboration Revenue Management