Anita Peter

When this business had no structured process for handling customer complaints, I was brought in to build one from scratch, with no budget for new software. I designed a complete tracking workflow using Google Sheets, Google Forms, Gmail, and Slack that logged every complaint, assigned clear ownership, and monitored resolution in real time. Leadership went from having no visibility into complaint v

Built a complaint-tracking workflow from scratch using Google Sheets, Google Forms, Gmail, and Slack, including clear ownership and real-time resolution monitoring. Expanded the work to include SOPs and escalation protocols, C-suite executive support across three time zones, cross-functional coordination, and onboarding team members onto the complaint-handling process.

Introduced structured task-tracking with clear owners and live status updates to improve deadline adherence and give leadership visibility across ongoing workstreams. Rebuilt scattered operational records into a standardized, searchable structure and formalized scheduling and follow-up to reduce missed communications.

I joined when the operations team was tracking 50+ ongoing tasks with no central system, deadlines were slipping, and leadership had no real visibility into what was actually happening across workstreams. I introduced structured task-tracking with clear owners and live status updates, which measurably improved deadline adherence and gave leadership a real-time picture without having to chase anyon

A senior executive with a high-volume, multi-stakeholder workload needed reliable proactive support, not reactive scrambling. I took full ownership of inbox management, calendar scheduling, travel logistics, and meeting prep, and built a consistent process around each that eliminated scheduling conflicts.

I also audited the department's document management, which was riddled with duplicated effo

Owned inbox management, calendar scheduling, travel logistics, and meeting preparation to reduce scheduling conflicts. Audited and rebuilt department document management in Google Drive, managed expense reporting and vendor terms (including renegotiation to reduce monthly spend), and ran company-wide events and off-sites end-to-end.

I inherited a customer service function with rising complaint volumes and absolutely no tracking system in place. I was tasked with building a structured solution from the ground up. I designed and deployed a complete feedback management system that categorized every complaint by type, assigned clear and accountable ownership to each issue, and tracked resolution in real time from submission to cl

Built a customer feedback and complaint management system from scratch with categorized issue tracking, accountable ownership, and real-time resolution tracking. Implemented proactive account management to reduce churn risk, performed root-cause analysis for repeat complaints, and created standardized training and documentation for new customer service staff using Notion and Google Docs.

Engaged in academic and extracurricular activities focused on agricultural policy, rural development, and agribusiness management. Participated in research projects on sustainable farming and market linkages for rural farmers. Served as a student volunteer in community agricultural extension programs, helping local farmers improve productivity and adopt new technologies. Developed teamwork, leader