ANIR ID-NACEUR
@aniridnaceur
Trilingual customer service professional with over 5 years of experience.
What I'm looking for
I am a dedicated and client-focused customer service professional with over 5 years of experience in team-based environments. My ability to communicate effectively in English, French, and Arabic allows me to connect with diverse customer bases, ensuring exceptional service and satisfaction. I pride myself on my punctuality, reliability, and strong work ethic, which have been key to my success in various roles.
Throughout my career, I have developed strong problem-solving skills, enabling me to address customer inquiries and complaints promptly and efficiently. My experience as a Customer Service Assistant at Astro Amusements and as a Quality Control Technician at Cibel in Morocco has equipped me with the skills to promote products, enhance customer loyalty, and maintain high levels of service quality. I am now eager to leverage my expertise in a dynamic company that values customer satisfaction and teamwork.
Experience
Work history, roles, and key accomplishments
Customer Service Assistant
Astro Amusements
Jun 2025 - Present (3 months)
Provided exceptional customer service to all clients, enabling effective communication with diverse customer bases. Resolved issues promptly and found creative solutions to maximize customer satisfaction.
Quality Control Technician
Cibel
Feb 2018 - Present (7 years 7 months)
Maintained high levels of service and quality control, ensuring product standards were met. Addressed and resolved customer inquiries and complaints efficiently.
Education
Degrees, certifications, and relevant coursework
The Centre for Skills Development
Certificate, Workplace Language and Skills for Customer Service (WLT)
Currently undertaking an 8-week full-time course focusing on advanced customer communications, conflict resolution strategies, and dealing with a diverse customer base.
Universiapolis University
Honours Degree, Food Sciences
Completed an Honours Degree in Food Sciences. This program provided a comprehensive understanding of food science principles and practices.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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