Bienvenu Fonkouo
@bienvenufonkouo
Enthusiastic customer service professional with over 5 years of experience.
CanadaWhat I'm looking for
I am a dedicated customer service professional with more than five years of experience serving as a liaison between consumers and corporations. My strong communication skills and ability to listen actively have allowed me to effectively resolve conflicts and deliver outstanding service. I pride myself on maintaining the highest level of integrity and providing reliable, friendly service that upholds the reputation of the organizations I represent.
Throughout my career, I have developed a keen ability to manage customer inquiries and concerns, ensuring a positive experience for every individual I interact with. My experience spans various roles, including customer service representative and sales consultant, where I have successfully built and maintained strong relationships with clients. I am also a competent team player, capable of inspiring my colleagues to achieve common goals and enhance overall service delivery.
Experience
Work history, roles, and key accomplishments
Block Leader
Shepherds of Good Hope
Apr 2024 - Present (2 years 4 months)
As a Block Leader, I monitor community safety, act as a positive role model, and help individuals connect with service providers. I encourage a positive street culture and intervene in conflicts, ensuring community members' voices are heard.
Customer Service Representative
Cabinet d’Expertise en Economie Forestiere
Jan 2023 - Apr 2024 (1 year 3 months)
Managed critical customer issues, coordinated support efforts, and maintained strong business relationships. Participated in regular meetings to discuss client priorities and escalated key support issues promptly.
Customer Service Representative
Edau-Levi Car Rentals.Co
Sep 2022 - Jan 2023 (4 months)
Provided exceptional customer service by greeting customers, answering inquiries, and processing transactions. Maintained a clean retail environment and assisted with stock management.
Customer Service and Sales Consultant
Pacific Migration
Apr 2022 - Sep 2022 (5 months)
Conducted market research, maintained customer relationships, and managed sales targets. Developed new sales strategies and handled customer inquiries to ensure satisfaction.
Customer Service
Bass-Technologies
Nov 2020 - Jan 2022 (1 year 2 months)
Delivered professional service through various communication channels, documented inquiries, and ensured a seamless customer experience. Escalated issues as necessary to maintain service quality.
Sales Advisor and Customer Service
Good life Trading LLC
Mar 2017 - Jul 2018 (1 year 4 months)
Supported customers with product inquiries, processed transactions, and maintained customer records. Handled feedback and ensured customer satisfaction through effective service.
Education
Degrees, certifications, and relevant coursework
University Institute of Technology, Fotso Victor
Associate Degree
2011 - 2013
Tech stack
Software and tools used professionally
Availability
Location
CanadaAuthorized to work in
Job categories
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