Ricky Santos

I am a customer-focused professional with six years of experience delivering courteous, efficient service in fast-paced retail environments. I excel at managing high-volume customer inquiries, processing transactions with POS systems, and maintaining clear, professional communication both in English and Spanish.

In previous roles I coached teams, documented processes, and reported defects to improve quality and operational consistency. I have experience with data entry, administrative duties, and reviewing records to support quality assurance workflows.

I am completing a Diploma in Sales and Marketing and bring strong interpersonal skills, MS Office proficiency, and a commitment to ongoing professional learning to every role.