Anil Singh
@anilsingh
Dedicated operations executive with strong customer service skills.
What I'm looking for
I am Anil Singh Kholiya, a dedicated operations executive with a proven track record in customer service and sales. With over three years of experience in various roles, I have honed my skills in resolving customer complaints, generating leads, and executing outbound sales strategies. My journey began with a B.Tech degree from Uttarakhand Technical University, which laid the foundation for my technical and analytical abilities.
Throughout my career, I have worked with reputable organizations such as Startek and Byjus, where I excelled in both inbound and outbound calling. My ability to connect with customers and provide tailored solutions has consistently resulted in high customer satisfaction and sales success. I pride myself on my strong communication skills, adaptability, and teamwork, which have enabled me to thrive in fast-paced environments.
As I look to the future, I am eager to leverage my experience and skills in a challenging role that allows for personal and professional growth. I am committed to contributing to organizational goals while continuing to develop my expertise in customer relations and sales.
Experience
Work history, roles, and key accomplishments
Senior CX Support Executive
Startek (Flipkart Process)
Jul 2021 - Present (4 years)
Managed inbound and outbound calls as a Senior CX Support Executive. Served as a Subject Matter Expert (SME) for the Flipkart process.
Sales Counselor
Byju's - The Learning App
Jan 2021 - Present (4 years 6 months)
Convinced customers for counseling sessions via video conferencing and closed sales. Provided counseling to students and managed inbound and outbound calls.
Sales Executive
Investors Clinic
Jan 2020 - Present (5 years 6 months)
Handled inbound customer queries and performed cold calling for outbound sales. Focused on converting leads into sales.
Operations Executive
Startek (AEGIS)
Jan 2019 - Present (6 years 6 months)
Resolved customer complaints and generated leads for the Maruti process. Conducted outbound sales activities to achieve targets.
Education
Degrees, certifications, and relevant coursework
CBSE
10th Grade, General Studies
Completed secondary education, focusing on core subjects as per the CBSE curriculum.
CBSE
12th Grade, General Studies
Completed higher secondary education under the CBSE board, preparing for further academic pursuits.
Uttrakhand Technical University
B.Tech, Engineering
Pursued a Bachelor of Technology degree, gaining foundational knowledge and practical skills in an engineering discipline.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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