Ayesha sheik Ayesha sheik
@ayeshasheikayeshashe
BPO operations and seller-support executive focused on fast, accurate issue resolution and excellent customer satisfaction.
What I'm looking for
I’m an Operations Executive working at Startek, handling seller inquiries and issues through email and chat. I focus on timely, accurate responses while supporting sellers with product-related questions, product listings, product visibility, and new updates.
I investigate and resolve seller concerns and complaints effectively to maintain high satisfaction. I collaborate with internal teams such as payments and SSAT (SELLER SATISFACTION), and I ensure compliance with Flipkart's seller policies and guidelines while keeping accurate records of interactions and resolutions using CRM tools.
I’m a highly motivated, hardworking person who adapts quickly—especially when language requirements change—using my language skills to improve communication. I also received an RNR Certificate as a Recognized Winner for outstanding performance and dedication, and I bring a “quick learner” mindset backed by strong communication and time management.
Experience
Work history, roles, and key accomplishments
Executive Operations
Startek
Sep 2023 - Present (2 years 9 months)
Handled seller inquiries and issues via email and chat, supporting product listing, visibility, and product-related questions. Investigated and resolved seller concerns in line with Flipkart seller policies, coordinating with payments and SSAT teams and maintaining accurate CRM records.
Education
Degrees, certifications, and relevant coursework
Bangalore University
Bachelor of Commerce (B.Com), Commerce
Grade: 75
Completed a Bachelor of Commerce (B.Com) at Bangalore University, scoring 75.
Availability
Location
Authorized to work in
Job categories
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