Rameez Raja

RR

Open to opportunities

Rameez Raja

@rameezraja

Operations and inside sales professional focused on customer problem-solving.

What I'm looking for

I’m looking for a role where I can drive customer satisfaction through strong FCR, structured troubleshooting, and CRM-driven process improvement, while also using my inside-sales and relationship-building skills to support growth in a fast-paced, collaborative environment.

I’m an Operations and Inside Sales professional with a strong background at Concentrix–OnePlus, where I specialized in customer service and effective problem-solving. I focus on delivering fast, accurate resolutions that strengthen trust and outcomes.

At Concentrix–OnePlus, I resolved 60+ complex customer inquiries daily via email and consistently exceeded team first-contact resolution (FCR) benchmarks through deep product knowledge. I also used structured troubleshooting and root-cause analysis to reduce follow-up volume and shorten ticket lifecycles.

I documented customer interactions and tracked issue trends using CRM and ticketing tools, including Oracle and GSP, to maintain organized case histories and support data-driven process improvements. I’m comfortable working in high-volume support queues while keeping quality and clarity high.

Previously, as an Executive–Inside Sales at Simply Vyapar Apps Private Ltd, I generated 45+ qualified leads daily using cold calling and email outreach, maintained a CRM database with 98% data accuracy, and delivered tailored presentations to drive a 40% conversion rate. I value client relationships, proactive follow-up, and continuous improvement.

Experience

Work history, roles, and key accomplishments

CO

Operations Representative

Concentrix - OnePlus

Jul 2024 - Jun 2026 (1 year 11 months)

Resolved 60+ complex customer inquiries daily via email, consistently exceeding First-Contact Resolution (FCR) benchmarks. Reduced follow-up volume and ticket lifecycle time using structured troubleshooting and root-cause analysis, and partnered with logistics/warehouse teams to resolve shipment and order-fulfillment issues.

Customer Service Email Support Problem Solving First Contact Resolutions Ticket Management Troubleshooting Root Cause Analysis CRM Oracle Process Optimization Logistics Coordination Order Fulfilment

SL

Executive - Inside Sales

Simply Vyapar Apps Private Ltd

Apr 2024 - Jun 2024 (2 months)

Generated 45+ qualified leads daily through cold calling and email outreach, and maintained a CRM database with 98% data accuracy. Delivered product presentations to 30+ clients and achieved a 40% conversion rate through proactive follow-up and client relationship management.

Inside Sales Lead Generation Cold Calling Cold Email Outreach Lead Qualification CRM Data Management Pipeline Management Product Presentations Client Relationship Management Lead Follow Up

Education

Degrees, certifications, and relevant coursework

BS

Bengal Institute of Business Studies

Master of Business Administration (MBA), Business Administration

2021 - 2023

Grade: 7.55/10

Completed an MBA from Bengal Institute of Business Studies in Kolkata, achieving a CGPA of 7.55/10.

BC

Bidhan Chandra College

Bachelor of Business Administration (Honours), Business Administration

2018 - 2021

Grade: 88%

Completed a Bachelor of Business Administration (Honours) at Bidhan Chandra College in Asansol, securing 88%.

Tech stack

Software and tools used professionally

Salesforce

Gmail

HubSpot

Root Cause

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