Gajal Dalmia

I am an experienced customer service representative and business development executive with a strong work ethic and excellent communication skills. At TTEC, I have successfully responded to customer queries and concerns, demonstrating effective written and oral communication. I have maintained high performance metrics in quality, productivity, first contact resolution, and attendance. I am skilled in logical reasoning and problem-solving, assisting customers with any issues they may have. I am responsible and exhibit critical thinking and analysis capabilities.

During my time at Frontrow, I worked as a business development executive and customer support operations specialist. I researched, planned, and implemented new target market initiatives, pursued leads, and developed quotes and proposals for prospective clients. I set goals for the business development team and trained staff. I also attended conferences and industry events to stay updated on market trends.

As an HR recruiter and operations intern at Mentorbox, I gained valuable experience in recruitment and operations management. I have a strong academic background, with a Bachelor's degree in Electrical Engineering from VSSUT, Burla, and a high GPA. I am proficient in critical thinking, problem-solving, teamwork, and communication. I have excellent leadership and time management skills, and I am proficient in MS Office, Salesforce, and translations.