Pooja Dongre
@poojadongre1
Dedicated customer service representative focused on ultimate customer satisfaction.
What I'm looking for
I am a dedicated customer service representative with a strong commitment to providing quality care and ensuring ultimate customer satisfaction. My experience spans several roles, where I have honed my skills in identifying customer needs and delivering effective solutions. I pride myself on my excellent time management abilities and my capacity to work collaboratively within a team.
Throughout my career, I have developed and implemented effective sales strategies, collaborated with functional teams, and resolved customer inquiries with a focus on active listening and problem-solving. My recent role as a Business Development Executive allowed me to execute strategic plans that identified and secured new business opportunities, showcasing my ability to adapt and thrive in dynamic environments.
With a background in Mechanical Engineering and certifications in AutoCAD, I bring a unique blend of technical knowledge and customer service expertise. I am eager to leverage my skills and experience to contribute to a forward-thinking organization that values dedication and innovation.
Experience
Work history, roles, and key accomplishments
Sales Officer
AXIS Bank
Jan 2024 - Apr 2024 (3 months)
Developed and implemented marketing strategies to promote the bank’s products and services, resulting in an increase in customer acquisition.
Business Development Executive
CarClenz CNG Cylinder Hydro Testing Centre
Jul 2022 - Jan 2024 (1 year 6 months)
Developed and executed strategic plans to identify and secure new business opportunities, conducted market research and analysis to identify trends and emerging markets.
Customer Care Executive
Surevin BPO Services
Oct 2020 - Jul 2022 (1 year 9 months)
Resolved customer inquiries and complaints by actively listening, identifying, and providing creative solutions.
Sales Executive
Red Carpet Pvt. Ltd.
Aug 2016 - Oct 2020 (4 years 2 months)
Developed and implemented effective sales strategies and collaborated with functional teams to identify and target potential clients.
Education
Degrees, certifications, and relevant coursework
Sagar Institute of Research & Technology – Excellence
Bachelor of Engineering, Mechanical Engineering
2015 - 2019
Graduated with a Bachelor of Engineering in Mechanical Engineering, gaining knowledge in design, analysis, and manufacturing processes.
New St. Mary Convent H.S School
Higher Secondary Certificate, Science
2013 - 2015
Completed 12th grade with a focus on Physics, Chemistry, and Mathematics (PCM) under the M.P Board.
New St. Mary Convent H.S School
High School Diploma, General Education
2007 - 2012
Completed 10th grade under the M.P Board, demonstrating foundational knowledge in various subjects.
Availability
Location
Authorized to work in
Job categories
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