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Open to opportunities

Pooja Dongre

@poojadongre1

Dedicated customer service representative focused on ultimate customer satisfaction.

India

What I'm looking for

I am looking for a role that allows me to utilize my customer service skills in a dynamic environment, with opportunities for growth and development.

I am a dedicated customer service representative with a strong commitment to providing quality care and ensuring ultimate customer satisfaction. My experience spans several roles, where I have honed my skills in identifying customer needs and delivering effective solutions. I pride myself on my excellent time management abilities and my capacity to work collaboratively within a team.

Throughout my career, I have developed and implemented effective sales strategies, collaborated with functional teams, and resolved customer inquiries with a focus on active listening and problem-solving. My recent role as a Business Development Executive allowed me to execute strategic plans that identified and secured new business opportunities, showcasing my ability to adapt and thrive in dynamic environments.

With a background in Mechanical Engineering and certifications in AutoCAD, I bring a unique blend of technical knowledge and customer service expertise. I am eager to leverage my skills and experience to contribute to a forward-thinking organization that values dedication and innovation.

Experience

Work history, roles, and key accomplishments

CC

Business Development Executive

CarClenz CNG Cylinder Hydro Testing Centre

Jul 2022 - Jan 2024 (1 year 6 months)

Developed and executed strategic plans to identify and secure new business opportunities, conducted market research and analysis to identify trends and emerging markets.

Education

Degrees, certifications, and relevant coursework

Sagar Institute of Research & Technology – Excellence logoSE

Sagar Institute of Research & Technology – Excellence

Bachelor of Engineering, Mechanical Engineering

2015 - 2019

Graduated with a Bachelor of Engineering in Mechanical Engineering, gaining knowledge in design, analysis, and manufacturing processes.

NS

New St. Mary Convent H.S School

Higher Secondary Certificate, Science

2013 - 2015

Completed 12th grade with a focus on Physics, Chemistry, and Mathematics (PCM) under the M.P Board.

NS

New St. Mary Convent H.S School

High School Diploma, General Education

2007 - 2012

Completed 10th grade under the M.P Board, demonstrating foundational knowledge in various subjects.

Tech stack

Software and tools used professionally

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Pooja Dongre - Sales Officer - AXIS Bank | Himalayas