Open to opportunities

Angelee Walker

@angeleewalker

Message

Dedicated customer service professional with strong interpersonal skills.

United States

Message

What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth.

My name is Angelee Walker, and I am a dedicated customer service professional with a strong focus on building relationships and ensuring customer satisfaction. With experience spanning various roles, I have honed my interpersonal skills and developed a deep understanding of customer needs. My journey began at Ross Stores, where I maintained the frontend and sales floor while ensuring a fast and efficient checkout experience for customers.

At Alorica, I transitioned into multiple roles, including Customer Experience Agent and Tech Support. I excelled in opening customer accounts, resolving product issues, and providing technical support. My current position as a Quality Assurance Analyst allows me to leverage my analytical skills to monitor agent performance and improve customer interactions. I am passionate about using data-driven insights to enhance team efficiency and customer satisfaction.

Experience

Work history, roles, and key accomplishments

Current

Quality Assurance Analyst

Current

Alorica

Mar 2022 - Present (3 years 4 months)

Monitored agent performance, evaluating customer interactions, identifying process improvement opportunities, and ensuring compliance with company and regulatory standards. Utilized Oracle, Verint, and Excel to improve customer satisfaction and support team efficiency through actionable feedback and data-driven insights.

Quality Assurance Performance Monitoring Process Improvement Compliance Oracle Excel Data Analysis Coaching

Tech Support and Warranty Services

Alorica

Oct 2021 - Mar 2022 (5 months)

Assisted in technical support for account and website issues utilizing troubleshooting. Contacted manufacturers to assist with warranty services including repairs and parts inquiries.

Technical Support Troubleshooting Email Support Phone Support

Customer Experience Agent

Alorica

May 2021 - Aug 2021 (3 months)

Opened customer accounts by recording account information. Resolved product or service issues by dissecting situations, expediting correction or adjustments, and following up to ensure resolution.

Data Analysis

Customer Service Representative

Ross Stores

Sep 2018 - Apr 2021 (2 years 7 months)

Maintained frontend and sales floor, while answering calls for product information. Guaranteed customer satisfaction and fast check out.

Customer Service Sales Product Customer Satisfaction

Education

Degrees, certifications, and relevant coursework

Gateway High school

High school diploma, General Studies

Completed high school education, gaining foundational knowledge across various subjects. Developed essential academic and social skills.

Florida Atlantic University

Associate of Science, General Science

Pursued an Associate of Science degree, focusing on core scientific principles. Acquired a solid academic foundation for further studies.

University of South Florida

Bachelor of Science, Biomedical Sciences

Completed a Bachelor of Science in Biomedical Sciences, focusing on biological and medical principles. Gained in-depth knowledge in areas relevant to health and disease.