Angela Warren

Performing Tier 1 and Tier 2 Troubleshooting
Provided technical assistance to customers via phone, email, and chat
Utilized ticketing systems to log and track support requests, ensuring timely responses and resolutions.(Zendesk, Infoman)
Monitor Meraki routers and VPN gateways (Meraki Dashboard, ARMT Cloud, ZOC)

Delivered excellent customer service in a fast-paced environment, ensuring a positive dining experience for all guests.
Handled opening and closing duties, including preparing the restaurant for service and securing it at the end of the day.
Managed cash transactions

Provided exceptional customer service, managing multiple tables efficiently in a busy restaurant setting.
Conducted opening and closing duties, ensuring a clean and organized environment for guests and staff.
Trained new servers, ensuring they were well-prepared to meet company standards for service and customer care.

Delivered exceptional customer service to ensure a memorable dining experience for all guests.
Collaborated with team members to provide seamless service in a fast-paced environment.
Performed opening duties, including preparing the dining areas for service.
Trained new servers, fostering a culture of teamwork and service excellence.

Led and motivated team members, providing guidance to deliver high-quality service.
Conducted closing duties, ensuring that the restaurant was cleaned, secured, and ready for the next business day.
Trained new employees, mentoring them to meet company standards in service, teamwork, and operations.

Delivered excellent customer service in a fast-paced environment, ensuring a positive dining experience for all guests.
Handled opening and closing duties, including preparing the restaurant for service and securing it at the end of the day.
Managed cash transactions,

Training and coaching employees to achieve daily goals
Stock, replenish, and organize inventory for high volume convenience store
Provide customer service to an average of 800 customers per shift
Maintain above 93% satisfaction in customer mystery shops
Assist store manager in daily operations
Exceed expectations in cash handling accuracy