Pierre Herlandia

I am a dedicated and personable Customer Service Representative with several years of experience in handling customer inquiries and resolving issues efficiently. My strong communication and problem-solving skills have enabled me to consistently exceed customer expectations. I am passionate about creating positive customer experiences and contributing to team success.

In my role at Interval Company, I responded to customer inquiries via phone, email, and chat, achieving a remarkable 95% resolution rate on first contact. I maintained customer satisfaction scores above 92% through efficient handling of complaints and issues. My collaborative approach allowed me to work effectively with other departments to escalate and resolve complex issues.

Previously, as a Customer Support Assistant at Agero, I assisted customers with product inquiries, returns, and order tracking. I successfully reduced the average call handling time by 77% by improving issue resolution techniques, showcasing my ability to multitask and manage time effectively. I am eager to bring my skills and experience to a new opportunity where I can continue to make a positive impact.