Open to opportunities

Makayla Isaac

@makaylaisaac1

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Customer service representative with strong problem-solving skills.

United States

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What I'm looking for

I am seeking a role that values customer satisfaction and offers opportunities for growth.

I am a dedicated Customer Service Representative with a proven track record of enhancing customer experiences through effective communication and problem-solving skills. My ability to actively listen and understand customer needs has allowed me to provide tailored solutions that foster loyalty and satisfaction.

In my recent role at Annuity Health, I achieved a remarkable 95% customer satisfaction rate by resolving billing issues swiftly and accurately. My attention to detail led to a 40% reduction in billing discrepancies, and I successfully implemented new software that improved data accuracy and processing speed. I take pride in training team members to elevate overall department performance, ensuring that we consistently meet and exceed customer expectations.

With experience in various customer service roles, including technical support at Enablx-Rheem and customer experience at Lowes, I have developed a versatile skill set that enables me to handle complex inquiries and provide exceptional service. I am passionate about creating positive interactions and look forward to bringing my expertise to a new opportunity.

Experience

Work history, roles, and key accomplishments

Billing Representative

Annuity Health

Aug 2024 - Present (10 months)

Achieved high customer satisfaction and significantly reduced billing discrepancies through meticulous attention to detail. Implemented new software and trained team members, enhancing data accuracy, speed, and overall department performance.

Billing Customer Satisfaction Communication Software Implementation Training

Customer Service Representative

Enablx-Rheem

Dec 2023 - Present (1 year 6 months)

Troubleshot hot water systems to diagnose and resolve technical issues, ensuring warranty coverage for registered units. Dispatched technicians for onsite repairs and installations, while meticulously maintaining accurate records of all service activities and customer interactions.

Technical Support Troubleshooting Data Entry Customer Service

Customer Experience Professional

Lowes

Apr 2023 - Present (2 years 2 months)

Documented customer interactions and efficiently processed transactions, addressing concerns with empathy to enhance satisfaction. Served as an escalation point for complex cases, demonstrating expertise in problem resolution techniques.

Customer Experience Empathy Problem Solving Customer Satisfaction Escalation Management Interpersonal Skills

Stocker/Backroom Team Member

Walmart

Apr 2020 - Present (5 years 2 months)

Unloaded, sorted, and stocked merchandise according to store layout and product placement, ensuring efficient inventory management. Provided detailed product information and answered customer questions, contributing to a positive shopping experience.

Stocking Inventory Management Merchandise Handling Customer Service Data Entry

Education

Degrees, certifications, and relevant coursework

South College

Associate of Science, Pre-nursing

Currently pursuing an Associate of Science degree with a focus on pre-nursing studies. Gaining foundational knowledge in healthcare and preparing for a career in nursing.

Clinton High School

High School Diploma, General Studies

Completed high school education, gaining foundational knowledge across various subjects. Developed essential skills for further academic and professional pursuits.