Open to opportunities

Kristin Harris

@kristinharris

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Customer service professional with a passion for enhancing customer experiences.

United States

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What I'm looking for

I am looking for a role that values teamwork and offers opportunities for growth.

As a dedicated customer service professional with over three years of experience in retail, restaurant, and hospitality sectors, I excel at handling inquiries and resolving issues to ensure customer satisfaction. My journey has equipped me with strong multitasking abilities, effective communication skills, and a problem-solving mindset. I take pride in contributing to team goals while providing exceptional service.

Currently, I serve as an Operations Customer Support Agent at Teleperformance, where I assist customers with TurboTax products and provide technical troubleshooting. My role involves delivering clear, step-by-step guidance to enhance the customer experience. I have also worked in various capacities in the restaurant industry, where I honed my skills in customer engagement and conflict resolution, ensuring that every guest leaves satisfied.

My commitment to excellence is reflected in my ability to adapt to different environments and collaborate effectively with team members. I am passionate about creating positive experiences for customers and continuously seek opportunities to grow and develop my skills in customer service.

Experience

Work history, roles, and key accomplishments

Current

Operations Customer Support Agent

Current

Teleperformance

Dec 2024 - Present (6 months)

Served as the first point of contact for customers, providing assistance with TurboTax products, system installation, and technical troubleshooting. Researched customer concerns in real time, delivering clear guidance and follow-up emails to resolve issues efficiently and enhance satisfaction.

TurboTax Support Technical Troubleshooting Customer Service Email Communication CRM Systems

Server

Olive Garden

Aug 2024 - Oct 2024 (2 months)

Provided outstanding customer service in a high-volume restaurant, ensuring guest satisfaction from greeting to departure. Managed orders, processed payments, and effectively resolved customer complaints to enhance the dining experience.

Customer Service Order Management Payment Processing High Volume Management Team Collaboration

Hostess

Carrabba’s Italian Grill

Mar 2024 - Aug 2024 (5 months)

Greeted and seated guests, managing inbound and outbound calls while maintaining an organized host stand. Ensured guest and server satisfaction through consistent communication and problem-solving to guarantee smooth restaurant operations.

Guest Greeting Seating Management Problem Solving Team Coordination Conflict Resolution

Customer Service Retail Associate

T.J. Maxx

Jan 2022 - Apr 2023 (1 year 3 months)

Assisted customers across various departments, handling product inquiries, pricing, and discounts. Managed transactions, stocked merchandise, and encouraged sign-ups for loyalty programs.

Cashiering Merchandising Programs Inventory Management Discount Application Loyalty Programs Sales Support

Customer Service Cashier

Ulta Beauty

Jun 2021 - Oct 2021 (4 months)

Greeted and assisted customers with product selections and purchases, maintaining current knowledge of store promotions. Managed cash transactions, stocked merchandise, and promoted rewards and credit cards.

Customer Service Merchandise Sales Beauty Products Rewards

Education

Degrees, certifications, and relevant coursework

Undisclosed College

Some College, Undeclared

Pursued some college education with an anticipated completion date of May 6, 2026. This period of study is contributing to further academic development and skill acquisition.

Belleville High School

High school Diploma, General Studies

Obtained a high school diploma in May 2020 from a school in Belleville, IL. This foundational education provided essential skills for future academic and professional pursuits.