Victoria DiGangi
@victoriadigangi
Detail-oriented IT Support Specialist with 5+ years of experience.
United StatesWhat I'm looking for
I am a dedicated IT Support Specialist with over five years of experience in resolving technical issues across software, hardware, and network systems. My commitment to excellent service and thorough documentation has enabled me to effectively support users and enhance their experience. I thrive in fast-paced environments and am known for my clear, customer-friendly communication.
In my most recent role as a Service Desk Analyst at Altera Digital Health, I successfully resolved Level 1 software and hardware issues, mentored new team members, and achieved high customer satisfaction scores. I take pride in my ability to identify and escalate potential security threats, contributing to the overall safety of the organization. I am eager to bring my skills to a dynamic IT support team where I can continue to grow and make a positive impact.
Experience
Work history, roles, and key accomplishments
Service Desk Analyst
Altera Digital Health
Feb 2020 - Jun 2025 (5 years 4 months)
Resolved Level 1 software and hardware issues via phone, email, and chat, ensuring timely support. Created and maintained documentation to improve escalation and reduce resolution time. Identified and escalated phishing/vishing attempts, preventing potential data breaches.
Cashier & Customer Service Representative
CVS Pharmacy
Jul 2016 - Feb 2020 (3 years 7 months)
Delivered fast, knowledgeable service, contributing to consistently high customer satisfaction. Educated customers on promotions, loyalty programs, and policies. Maintained a clean, organized environment and engaging merchandise displays.
Head Cashier
CVS Pharmacy
Mar 2008 - Jul 2016 (8 years 4 months)
Managed cashier operations and provided customer service. Ensured efficient transaction processing and customer satisfaction.
Cashier
Rite Aid
Sep 2006 - Mar 2007 (6 months)
Processed customer transactions and provided assistance. Maintained a tidy checkout area and assisted with stocking.
Theater Attendant
Bellmore Playhouse
Apr 2003 - Jul 2006 (3 years 3 months)
Assisted patrons with seating and ensured a pleasant movie-going experience. Managed ticket sales and maintained cleanliness of the theater.
Education
Degrees, certifications, and relevant coursework
Nassau Community College
A.A.S. in Information Technology, Information Technology
2014 - 2016
Completed an Associate of Applied Science degree focusing on Information Technology. Gained foundational knowledge and practical skills in various IT areas.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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