Kay Bland
@kaybland
Customer-focused support professional skilled in high-volume issue resolution.
United StatesWhat I'm looking for
I am a customer-focused professional with over three years of experience resolving complex issues across high-volume inbound channels while representing brand values with empathy and professionalism.
I consistently managed 50–60 calls per shift, used CRMs like ChowNow to document interactions and surface user pain points, and executed escalation protocols and policy-adherent resolutions that build trust and loyalty.
I work well independently and collaboratively in fast-paced environments, contribute feedback to improve workflows, and bring familiarity with support tools (Intercom, Zendesk), collaboration platforms (Google Workspace, Slack), and productivity software.
Experience
Work history, roles, and key accomplishments
Mobile Sales Clerk
Epicenter MWR
Jul 2024 - Jul 2025 (1 year)
Supported 60+ daily customer interactions across phone, email, and internal systems, troubleshooting account and service issues and resolving many on first contact while documenting cases in ChowNow.
TCProvided in-store product support and customer service across multiple lines, using internal tools to resolve inquiries and flag recurring issues to leadership to improve workflows.
WAPharmacy Technician
Walgreens
Jan 2022 - Aug 2022 (7 months)
Managed 50+ inbound support calls daily to resolve prescription and account issues while maintaining HIPAA compliance and accurately entering patient data into internal systems.
Dining Services Associate
Tamarisk Northshore
Oct 2020 - Dec 2021 (1 year 2 months)
Delivered fast-paced dining service supporting digital menu and tablet ordering systems, troubleshooting technical issues and building rapport with senior guests to ensure a positive experience.
Education
Degrees, certifications, and relevant coursework
WUWestern Governors University
Bachelor of Science, Information Technology Management
2025 -
Anticipated start of a Bachelor's program in Information Technology Management beginning February 2025.
CCCollege of Lake County
Associate of Science, Computer Science
Completed coursework toward an Associate in Computer Science; degree not conferred as of May 2025.
Warren Township High School
High School Diploma, General Studies
2019 - 2023
High School Diploma awarded after completing secondary education in May 2023.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Social media
Job categories
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