Angela User
@angelauser1
Client-focused professional with expertise in customer service and project management.
What I'm looking for
I am a client-focused professional with over 5 years of experience in customer service, project management, and digital marketing. My expertise lies in managing client relationships and organized pipelines, ensuring that every interaction is meaningful and productive. I have a proven ability to handle high-volume outreach and follow-ups, utilizing multiple channels of communication to foster trust and rapport with clients.
Currently, I serve as a Hiring Director at The Russin Group, where I conduct over 50 outreach efforts weekly, achieving a top 10% ranking among my peers with a 52.38% conversion rate. My passion for the fitness industry drives my desire to transition into a Sales Development Representative role at Gym Launch, where I can leverage my communication skills and attention to detail to help gym owners thrive.
In addition to my professional experience, I have hands-on experience supporting gym operations and engaging with fitness communities. I am dedicated to promoting health and wellness, and I continuously seek opportunities to enhance my skills in digital marketing and web design to better serve my clients.
Experience
Work history, roles, and key accomplishments
Hiring Director
The Russin Group
May 2024 - Present (1 year 2 months)
Conducted high-volume outreach efforts weekly via Zoom, phone, and email, building rapport and trust with candidates. Managed and organized candidate pipelines in CRM systems, ensuring timely follow-ups and proper documentation.
Kids Instructor
Life Time Fitness
Feb 2024 - Present (1 year 5 months)
Built positive relationships with children and parents, fostering community engagement through health-focused activities. Led physical activities designed to promote wellness and create a positive, engaging environment for children.
Facility Operations Team Member
Life Time Fitness
Oct 2023 - Present (1 year 9 months)
Maintained exceptional service standards in a high-end fitness facility, contributing to improved member satisfaction and retention. Provided personalized service, leveraging proficiency in Korean to engage with and support a diverse membership base.
Web Designer
Level 5 Advertising
Jun 2019 - Present (6 years 1 month)
Designed and launched over 110 customized websites, improving user experience metrics such as session duration and bounce rate. Provided post-launch training and support on WordPress and Google Analytics to ensure a smooth client experience.
Graphic Designer
Level 5 Advertising
Nov 2018 - Present (6 years 8 months)
Developed visually appealing marketing campaigns to enhance client branding and online presence. Worked closely with clients and account managers to understand project goals and deliver impactful digital solutions.
Administrative Assistant
Atlantic Brain & Spine
Jun 2013 - Present (12 years 1 month)
Managed front desk operations, delivering superior patient service and ensuring efficient workflows. Maintained meticulous EHR records, with a focus on accuracy, confidentiality, and compliance.
Education
Degrees, certifications, and relevant coursework
LinkedIn Learning
Certificate, Project Management
Completed a course focused on project management within Zoho Projects, enhancing skills in task organization and project oversight.
Fulltime Funnel Designer
Certification, Funnel Design
Studied offer creation, funnel strategy, copywriting, and funnel design. Gained expertise in developing effective marketing funnels.
Interaction Design Foundation
Certification, Web Design
Completed a program on web design principles with a focus on usability. Acquired knowledge in creating user-friendly web interfaces.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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