Arman Mustafa
@armanmustafa
Driven sales professional with expertise in client success and SaaS sales.
What I'm looking for
I am a driven and goal-oriented sales professional with over four years of experience in outbound sales, lead generation, and customer support. My expertise lies in making high-volume cold calls, booking qualified meetings, and managing sales pipelines using tools like Salesforce and HubSpot. I have a proven ability to build strong relationships, hit KPIs, and drive revenue in fast-paced, remote work environments.
Currently, I work as a Sales Development Representative at Masterworks, where I guide prospective investors through the fine art investment process, delivering a seamless onboarding experience. I have successfully driven over $2.9MM in investments while exceeding outreach and conversion KPIs through strategic communication. My previous roles have further honed my skills in customer success, account management, and effective objection handling, ensuring high levels of client satisfaction and retention.
Experience
Work history, roles, and key accomplishments
Sales Development Representative
Masterworks
May 2024 - Present (1 year 1 month)
Guided prospective investors through the fine art investment process, delivering a seamless onboarding experience. Conducted high-volume outreach and discovery calls, consistently booking qualified meetings. Managed a key accounts pipeline of high-net-worth individuals, assisting with account activations and driving over $2.9MM in investments.
Freelance 3D/2D Graphic Designer
Shtroom Digital Marketing Agency
May 2023 - Present (2 years 1 month)
Developed visual content across mediums and collaborated directly with clients on branding campaigns, utilizing storytelling techniques to enhance brand identity.
Member Experience Sales Coordinator
Alignment Health
Aug 2023 - May 2024 (9 months)
Handled a high volume of inbound member inquiries, providing guidance on claims and benefits. Addressed concerns and de-escalated frustrations through effective objection handling, maintaining compliance and high service standards.
Customer Service Representative II
FIS
Apr 2022 - Jan 2023 (9 months)
Addressed high volumes of client inquiries with professionalism and a solutions-first mindset, ensuring customer satisfaction and retention through effective communication.
Sales Lead Manager
Perigon Health 360
Jan 2023 - Sep 2023 (8 months)
Led outbound lead generation initiatives, managing high-quality prospect pipelines to support revenue goals. Monitored sales performance metrics and delivered actionable insights to improve lead conversion rates.
Patient Access Representative
Change Healthcare
Oct 2021 - Feb 2022 (4 months)
Entered patient data, resolved discrepancies, and supported financial eligibility processes, ensuring accurate and timely patient access to healthcare services.
Customer Service Representative
Navient
Jun 2021 - Oct 2021 (4 months)
Delivered top-tier phone-based support and resolved billing and documentation issues, ensuring customer satisfaction and efficient service delivery.
Front Desk Agent
MCC Applied Technologies Center
Aug 2018 - Mar 2020 (1 year 7 months)
Provided administrative and front-line support while assisting students and staff with daily operations, ensuring a smooth and efficient environment.
Education
Degrees, certifications, and relevant coursework
Monroe Community College
A.A.S., Commercial Art & Illustration
Completed an Associate of Applied Science in Commercial Art & Illustration, focusing on visual communication and design principles.
Pittsford Sutherland High School
High School Diploma, Art
Grade: Honors
Graduated with honors in AP Studio Art, demonstrating advanced skills in various artistic techniques and media.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Portfolio
portfolio.comJob categories
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