Micheal Dryers

Provided exceptional customer service by troubleshooting issues and managing scheduling for client meetings. Developed strategies to enhance customer satisfaction.

Conducted outbound calls and digital outreach to prospective clients, improving engagement and communication. Managed CRM and EHR tools to optimize scheduling and patient data management, enhancing efficiency by 30%.

Provided crisis intervention strategies for distressed clients and collaborated with teams to create solutions for high-risk cases. Developed support programs aligned with human services best practices.

Guided individuals facing financial and emotional distress, conducting needs assessments and maintaining case documentation for tracking behavioral patterns.

Delivered high-quality customer service, troubleshooting technical issues and managing schedules for product demonstrations. Maintained detailed records for efficient follow-ups.

Provided exceptional customer service by addressing client inquiries and implementing scheduling improvements. Managed medical and administrative records, ensuring compliance with confidentiality standards.

Scheduled client consultations and provided detailed guidance on product usage. Compiled reports and analyzed customer feedback for process improvements.

Increased client acquisition through strategic outreach and maintained electronic health records for accurate documentation. Assisted in coordinating wellness programs to strengthen community health engagement.

Supported clients through personalized health and wellness plans, developing educational programs for emotional and mental health support.

Bachelor of Arts in Liberal Arts and General Studies with a focus on Information Technology. The program provided a comprehensive understanding of liberal arts principles while integrating technology skills applicable in various professional settings.