Open to opportunities

Miles Davis

@milesdavis

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Customer success and account-focused leader driving retention, revenue, and high-performance teams.

United States

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What I'm looking for

I’m seeking a Customer Success or Account Management role where I can drive client success, improve engagement, and retain accounts. I thrive in environments that value clear communication, accountability, and data-informed decision making.

I’m a customer-focused leader with experience in client relationship management, sales, and customer retention, grounded in clear communication and data-informed decision making. With a Bachelor of Arts from the University of Connecticut, I’ve built my career around driving client success and strengthening long-term relationships.

As an Assistant Fitness Director, I helped oversee daily operations while improving service standards through team leadership, onboarding and training, and performance coaching. I supported revenue growth through lead generation, pipeline follow-up, client retention strategies, and KPI tracking & reporting, partnering cross-functionally to resolve concerns and elevate the customer experience.

Before that, I served as a Senior Sales Development Representative, engaging 120+ prospects daily, maintaining a robust sales pipeline, and managing client data and profiles using Salesforce. I also bring hands-on consultative work from personal training and high-pressure service through AmeriCorps, where I supported resettling 250+ Afghan evacuees by organizing and monitoring documentation via IRIS—confirming my commitment to accountability, problem solving, and client-centered impact.

Experience

Work history, roles, and key accomplishments

Current

Assistant Fitness Director

Current

Crunch Fitness

Dec 2025 - Present (6 months)

Assisted with daily department operations including staff scheduling, performance management, payroll support, and customer service standards. Supported revenue growth by driving lead generation, pipeline follow-up, and client retention while tracking KPIs including revenue and retention.

Client Relationship Management Team Leadership Customer Retention KPI Tracking Conflict Resolution Operations Coordination Lead Generation

Personal Trainer

Crunch Fitness

Oct 2025 - Dec 2025 (2 months)

Built personalized strength and conditioning programs using evidence-based training while minimizing injury risk. Improved retention through coaching, accountability, consistent communication, and performance tracking.

Strength & Conditioning Client Retention Nutrition & Recovery Guidance

Personal Trainer

The Edge Fitness Clubs

Jun 2024 - Sep 2025 (1 year 3 months)

Designed personalized strength and conditioning programs focused on improving client performance and retention. Delivered 1-on-1 and small-group training while providing ongoing motivation and support with technique, progression, nutrition, and recovery.

Strength & Conditioning Technique & Progression Client Retention Client Education

Senior Sales Development Representative

RightCapital

Nov 2022 - Jan 2024 (1 year 2 months)

Engaged 120+ prospects daily via calls and emails to identify sales opportunities and maintain a consistent pipeline. Managed client data in Salesforce and collaborated with managers to provide feedback and recommend operational improvements.

Sales Development Prospecting Pipeline Management Salesforce Consultative Selling Objection Handling Lead Nurturing Client Data Management

AmeriCorps Member

AmeriCorps National Civilian Community Corps

Oct 2021 - Jul 2022 (9 months)

Supported high-pressure operations by maintaining professionalism and training in conflict resolution across personnel levels. Assisted with resettling 250+ Afghan evacuees and scheduled 300+ Social Security and health appointments using documentation tracking in IRIS.

Documentation Management Conflict Resolution Scheduling coordination High Stakes Operations Program Support

Education

Degrees, certifications, and relevant coursework

University of Connecticut

Bachelor of Arts, Communications

2017 - 2021

Earned a Bachelor of Arts from the University of Connecticut (Storrs) from 2017 to 2021, with coursework aligned to team leadership, communications, and consultative sales.