Open to opportunities

Martha Ugwu

@marthaugwu

Message

Dedicated sales representative with expertise in customer service and project management.

Nigeria

Message

What I'm looking for

I seek a dynamic role in a supportive company that values innovation and growth.

I am a dedicated and versatile sales representative with about 2 years of experience in customer service and project management. My journey has been marked by a commitment to providing exceptional support and ensuring projects are completed on time and with maximum precision. I thrive in fast-paced, virtual environments, consistently exceeding customer expectations while implementing innovative solutions to enhance sales potential.

Throughout my career, I have developed strong skills in lead generation, cold calling, and email marketing, utilizing tools like Hubspot and Salesforce to drive revenue. My ability to build relationships and provide outstanding customer service has been instrumental in achieving business growth and customer loyalty. I am also proficient in various communication and workspace management tools, which allows me to coordinate tasks effectively and maintain a detailed calendar for scheduling and appointments.

Experience

Work history, roles, and key accomplishments

Current

Sales Development Representative

Current

TimelyAI

Jul 2024 - Present (11 months)

Made 250 cold calls daily using CallHippo, booked appointments, and managed the sales process using Pipedrive CRM. This role focused on high-volume outreach and efficient sales pipeline management.

Cold Calling Call Hippo Pipedrive Appointment Setting Sales Processes Lead Generation

Sales and Marketing Representative

Luxzy Applied Chemicals

Jul 2022 - May 2024 (1 year 10 months)

Made 150 cold calls daily, executed email marketing campaigns using HubSpot, and managed the sales process with Salesforce. Consistently closed 5 sales per week, demonstrating strong sales acumen and target achievement.

Cold Calling Email Marketing HubSpot Salesforce Sales Management Lead Generation Negotiation Customer Acquisition

Customer Service Representative

Danfel Nig. Limited

Jan 2021 - Jun 2022 (1 year 5 months)

Responded to customer queries and empathetically resolved customer complaints. Successfully closed 30 tickets daily, demonstrating efficiency in customer support and data management using Zendesk.

Customer Service Zendesk Customer Management Technical Support Communication Problem Solving

Education

Degrees, certifications, and relevant coursework

University of Lagos

Masters of Science, Anatomy

Grade: Distinction

Achieved a Distinction in the Master of Science program in Anatomy. This advanced study deepened understanding of human anatomical structures and their functions.

Nnamdi Azikiwe University

Bachelor of Science, Anatomy

Grade: First class

Graduated with a First Class in Bachelor of Science in Anatomy. The curriculum provided a comprehensive foundation in human anatomy and related biological sciences.