Angela Lizardo

I am a dedicated Customer Service Representative with extensive experience in troubleshooting technical issues and resolving product problems. My commitment to exceptional service ensures client satisfaction, and I take pride in educating clients on policies while assisting them with their inquiries. I have a proven track record of effectively communicating with third-party vendors and suppliers to mediate solutions on behalf of customers.

In my current role at Independent Purchasing Cooperative, I provide franchisee support by documenting detailed information to determine the cause of service issues and ensuring thorough analysis and resolution. I manage high call volumes while maintaining strong call control and consistently meet performance metrics. My experience at C3I/HCL has further honed my skills in customer support, where I proactively follow up with customers to provide solutions and maintain accurate records.