GMGideon Paul Murilla
@gideonpaulmurilla
Dedicated customer support representative with a focus on exceptional service.
ZimbabweWhat I'm looking for
I am a dedicated Customer Support Representative with nearly two years of experience in providing exceptional service across various channels, including phone, email, live chat, and social media. My empathetic and patient approach allows me to connect with customers effectively, ensuring their issues are resolved promptly while maintaining a positive brand image.
Throughout my career, I have honed my skills in diagnosing technical problems, troubleshooting issues, and guiding customers in using products effectively. I take pride in creating and updating documentation that empowers customers to resolve issues independently. My commitment to effective communication and teamwork has consistently contributed to high customer satisfaction rates.
Experience
Work history, roles, and key accomplishments
Customer Expert
Teleperformance
May 2024 - Dec 2024 (7 months)
Provided assistance to customers over the phone, email, or chat. Diagnosed problems related to hardware, software, or other technical products and used diagnostic tools and procedures to determine the cause of technical issues.
Technical Support
ValorGlobal
Nov 2023 - Jan 2024 (2 months)
Helped customers understand how to use products or services effectively. Developed troubleshooting guides or knowledge base articles to empower customers to resolve issues independently.
Customer Care
Alorica
Nov 2022 - Sep 2023 (10 months)
Recorded the details of customer interactions, complaints, inquiries, and resolutions in CRM or ticketing systems. Ensured that customer information was accurate and up-to-date in company databases for future reference.
Education
Degrees, certifications, and relevant coursework
Cavite State University
Undergraduate, Computer Engineering
Undertook studies in Computer Engineering, focusing on foundational concepts and principles within the field. Completed the first year of the program.
San Jose Community High School
High School Diploma, General Studies
Completed secondary education, gaining foundational knowledge across various subjects. Prepared for higher education and future career paths.
Tech stack
Software and tools used professionally
Availability
Location
ZimbabweAuthorized to work in
Job categories
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