Angela Howard

I’m a customer service professional focused on solving problems quickly while delivering precise product information and accurate records. I enhance satisfaction and loyalty through active listening, empathy, and effective communication, especially during high-pressure interactions.

Most recently, I served as a Customer Service Representative III at Anthem Blue Cross, where I administered customer records through CRM software, diagnosed issues, and implemented effective solutions for customer complaints. I also collaborated with team members to elevate customer satisfaction initiatives.

Previously, I worked as a Customer Service Representative for Humana Health (Medicare), resolving complaints with empathy, handling escalated calls efficiently, and finding resolutions that supported both customers and the company. I’ve also pursued education in healthcare with a focus on medical coding and billing, strengthening my ability to handle medical billing & coding inquiries.